Our Return & Exchange Policy

We're here to ensure you're happy with your purchase. Here's how we can work together if things don't go as planned:

  • Returns & Exchanges: Please reach out within 7 days of receiving your item, and make sure to send it back within 14 days.

  • Cancellations: We typically don't accept cancellations, but we understand that issues can arise. If you're having any trouble with your order, please get in touch.

  • Exceptions to Returns/Exchanges: We're unable to accept returns or exchanges for custom or personalized items like commissioned portraits, unless they arrive damaged or defective.

  • Return Shipping: If you need to return something, the shipping cost is on you. It's important that the item is returned in its original condition; otherwise, there may be a reduction in your refund due to any loss in value.

  • Damaged Items: If your item arrives damaged, please let us know within 7 days and include photos of both the item and the packaging.

Shipping Details

  • We take great care in packaging your order to ensure it arrives safely.

  • Shipping for all original art is on us. For other items, shipping fees will be calculated at checkout based on your delivery address.

  • In the UK, we use Royal Mail for delivery, with original art being sent via Signed For delivery to ensure it's insured and requires a signature on arrival.

  • For international orders, we use secure services like Royal Mail Airsure or International Signed For, and we'll keep you updated with estimated delivery dates and tracking information.

Delivery & International Customs

  • Your items will be dispatched via trusted carriers like Royal Mail, UPS, or Parcelforce, with high-value items being tracked for peace of mind.

  • For our international friends, please be aware that your country may impose customs charges on your order, which you'll be responsible for. Customs policies can vary, so it's a good idea to check with your local customs office for specifics.

If you have any questions or need further information, please don't hesitate to reach out. I am here to help!